Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newgenish.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
happy! I recommend the store! many thanks to him!
Good stuff.
Good quality and best fast delivered.
Came in 25 days, very happy, thought that it would be a little more lush, and it turned out to be thin, but I am still very happy and satisfied!!! I advise!
The product corresponds to the description. Davulin's sale
So perfect and comfortable
So comfy!!! Put into washing machine and dryer, without any problem. Can be longer (I am 1.85cm) but I dont mind. Thank you
took 15 minutes ago. opened, everything is good everything is in place.I recommend.
I received the goods about a month or so,Everything else was fine. And it is beautiful. I am pleased.
Absolutely love my case, shipped fast! i could not wait to open!
it is very fast , all was well.
So cute and vieram bem embalados. beautiful products i like. recommended
best quality products . fast shipping. best products. thanks
come with all intact,. this order will continue to store!
Very nice and looks very good
Very colorful, quality goods!
Highly recommend. Perfect quality.
Packed was dignified, on top of a dense PVC package, inside the pillow was embedded in another package, the cover is removable, lying inside, the pillow itself has the opportunity to additionally fill there is a zipper.
nice products, and description same. quality good,I still like this case!
Overall I love it so much
Thank you so much. It came within a few days & the communication was great. I will probably be ordering one more
Perfect reception, it is very beautiful
The product arrived very fast, came packaged with bubble wrap, this purchase very worth the pena.
Excellent or product of great quality, arrived fast, recommended or store.
This is a good store, Very good quality, I recommend this seller