Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newgenish.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's all very beautiful, just like photography, it came too fast to Chile. I'm very happy with my purchase.
it has arrived in 50days. but okay same as photo!recommend it!
Набор очень хорошего качества, все понравилось, доставка около 1,5 месяца.
Excellent set, the color is the same, the texture is very pleasant to the touch. The parcel arrived in Kiev in 2 weeks
Good quality, but the spoon is great for small babies and the fork is soft, not poke anything or fruit
Very good set, no smell! The color is the same as the description.
Very nice the set, it's just like the picture charm me.
Class, I'm delighted.
Set cool, I'm happy
Very happy and satisfied...
très bien
As described, was sent wrong colour cup originally but they resent a new one. Fantastic communication and resolution. Highly recommend! Thank you!
Order placed on December 27, received on January 5 = deadline of 10 days respected. Items conform to the description and packed individually. No smell, the quality looks good. To test
A very soft, soft rubber. But tough and good quality. It's big and deep, I liked it pretty much and my daughter too. l
Everything as expected. Very good!
Excellent quality! The purchase is satisfied, everything is very comfortable, beautiful and quality. The parcel before Novosibirsk came for 2-3 weeks
Delivery fast, silicone soft, really liked everything and the price is pleasant.
Good product
Same as the image
Product identical to that of the images and their colors. It came sooner than expected. Safe packaging without damage from shipping. Thank the store for their management.
Very father and color charm me, very vintage. Good price, it'll be late to arrive but I get there :)
Cute
Super bel ensemble
11.28 ~ 12.05 Post Office Courier Korea/note please Brown premium wet wipes love color sense similar data Dark so much
Fast delivery, all agree with photo this good quality