Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newgenish.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you was a very thoughtful product and I loved my family and asked the Lord to reconcile us and you
Super! The quality is good, soft. 3 The body had to change because it was not available. The store warned in advance. Despite the quarantine, it came at the time. I'm happy with it!
Very beautiful. Is important to order a size larger cuz they have a different shape. Are smaller :)
Bodiki is just charming, HB. Thank you.
The store first took the payment, then said that what I wanted was not in the store. For the same price sold 6 blouses, but other colors. The quality is excellent, delivery is fast. It was a little embarrassed that before payment was not reported, and so everything is fine.
Very cool bodiki. 100% cotton
Great service, quick delivery and great quality! You m so pleased, the onzies look so cute, feel soft and don’t smell weird like other items do. Will be buying again from these guys. Thanks!!
Very fast shipping! Great quality 100% cotton. Beautiful.
The quality is normal, in place of 5 bodies 9 months sent 4 + 1 on 6. confused.
Perfect. Good cotton. Arrived ahead of schedule.
Thank you for the body and gift)))
Very cute, good quality, the only thing is I think they're a little small.
The product is very good. The material is soft, 100% cotton. Everything is as pictured. Recommendation!
Excellent bodysuit, 100% cotton, neatly made, odorless, recommend. The store answered all questions. I'll order another one.
The quality is good. Size 6 m has already reached five kilograms of babies.
Is really pretty and soft. I would love to buy more on the future.
Superb. 100% cotton I am speechless for product quality
Very happy with the purchase. Color and size match the pictures and size chart. Cotton is very nice. Thanks to the store for the gift.
Lovely!!! I like the quality very much!
Excellent quality and are exactly the same as in the picture
Thank you! Good! My baby is now 10month old and she can still grow into it
this baby girl clothing bodysuit it is so beautiful and lovely
The body is all super. Beautiful. Sewn neatly. The quality is satisfied. Thank you very much to the store!
100% reliable, fast delivery and parts are exactly as pictured. Much loved
Well received thank you