Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://newgenish.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality! No defects! Item sizing is a bit big for small asian babies - fits my 2.5 year old instead of my 1 year old baby. :)
It came very quickly, in 2 weeks) excellent quality
It came very fast! The rompers are the same as the ones in the photo, the quality is excellent, I love it, be happy with my purchase
Bodiki good, breathable material, ordered 12 months for 6 months of the child, slightly too big, if your child is large, it will be the most time for 6 months. The most it is for the summer. Delivery is long. I did not communicate with the store.
Bodiki cool, correspond to the photo.
It's unlikely that six months are good for three. And the quality is super, I recommend
It came to Me in good condition and very nice thanks
Thanks, got Very beautiful and quality☺& Middot;
Hello received the parcel with bodywork. Thank you the producer recommend.
very nice !!! thank you. my second order ) will order more )❤️
The super good quality of the bodyys very happy, aunqe avia ordered other colors the store contacted me and asked for others, buy back
Bought for $13.29 with free delivery. now for shipping need to be paid. Very satisfied with the product. quality at the height of 100% cotton. thank you very much.
It's cotton but qualitatively seems OK. See how will after washing
Excellent quality, and just what you see in the announcement, very happy with the products received
Bought a set of 5 PCs for 11 $. The fabric is good. Seams are smooth. How will behave after washing is not yet clear, but the look is all great! Delivery instant!!!
Size 9 M, track is fully tracked, came fast.
I liked it very much they are soft and meet the exact description
Very good, great quality surprised already thinking on new purchases. Found a little more hit really with the description of size and weight and not pay attention more loved all
We're delighted! Good for you! Recommend!
Supper quälität
Absolutely very good quality, they are excellent.
Bodiki came for a month, and in the current situation with coronovirus, it is very fast. Got it in the new mail. Two in separate packages are white and pink and three in one pack with drawings and one with ruffle. Those that are solid are somewhat narrower. Ordered 3 to 6 months. The baby should be born from day to day. When I try, I will write more details how the village and how much they are up to 6 months. But in comparison with domestic analogs, they are possible somewhere up to 56-60 size. Until the little girl was born, there's nothing I can say. There were reviews that they are small, so order more, if you have children on parameters not small) with the store communicated T. There was a stock and a set that I ordered was over, I was picked up an analog. According to the stock came out of 60 UAH pieces, and for this quality it is very profitable. If I can still wear them, I'll be delighted.
Very good!
Amazing!! Canvas cozy מאד prints stellar!! Fast shipping מאד!
great material - thick and soft. high quality.